Inbound

We support you with our telephone service from 24:00 to 0:00h. On your behalf, we answer client questions, handle complaints or take over purchase orders. Together with you, SLAs (Service Level Agreements) are precisely defined and while we attend to them, we keep an eye on the quality as well.

Service

  • Purchase order processing
  • Secretariat
  • Complaints processing
  • Data collection
  • Customer Support

Outbound

Our years of experience with lead generating, phone sales procedure, or direct phone sales helps us improve your sales processes.

Specialized in

Lead generation

Customer survey

Arranging appointments

Sales

Backoffice

We carry out correspondence on your behalf (Outbound, Inbound, E-Mail, Chat other Social Media) to the satisfaction of your clients und smooth handling of Backooffice processes.

Service

  • Purchase order processing
  • Invoicing
  • Quality control
  • General administrative tasks

Controlling

An effective way to save your time in your day-to-day business without having to give up professional control instruments. We track your most important numbers through your proven control system, or create them together, tailored to your needs.

Service

  • DB-calculation
  • Cost control mechanisms
  • Tools for more efficient management support
  • Increasing effectiveness and efficiency

Send us your request and we will prepare an offer for you!