Inbound

We support you with our telephone service from 24:00 to 0:00h. On your behalf, we answer client questions, handle complaints or take over purchase orders. Together with you, SLAs (Service Level Agreements) are precisely defined and while we attend to them, we keep an eye on the quality as well.

Service

  • Purchase order processing
  • Secretariat
  • Complaints processing
  • Data collection
  • Customer Support

Outbound

Our years of experience with lead generating, phone sales procedure, or direct phone sales helps us improve your sales processes.

Specialized in

Lead generation

Customer survey

Arranging appointments

Sales

Back office

We carry out correspondence on your behalf (Outbound, Inbound, E-Mail, Chat other Social Media) to the satisfaction of your clients und smooth handling of Backooffice processes.

Service

  • Purchase order processing
  • Invoicing
  • Quality control
  • General administrative tasks

IT Support

Outsourced IT help desk may be a new concept for you. Through ticketing system we guarantee you a professional and expert support, whether it is related to installing programs on PC users, supporting your network system or maintaining servers. At the same time, this concept empowers your employees to become informed users.

Service

  • Helpdesk Support
  • Server Support
  • CRM System Support
  • IT User Academy

Send us your request and we will prepare an offer for you!